<p>It turns out that the issue is the version of Outlook 2010 not the version of Windows 7 we are running, 32bit vs 64bit. I have been running Office 2010 64bit, so when I switched to Office 2010 32bit the Active Agent for Outlook does now install. Not sure if I want to switch to Office 32bit permanently from 64bit, but I do want to evaluate Active Agent some more. Still would be better if it was compatible with 64 bit Outlook</p>