Sonoma Enterprises Support Service  

Welcome to the Sonoma Enterprises Support forums!  The forum is where you can get answers to your questions about all of our products.

To provide the most efficient support possible we request that you provide us with (at a minimum) the following pieces of information when you submit a question. 
  • Full Outlook Version (you can find this by going to the Help-About MS Office Outlook menu, it is in the format Outlook 2007 – 12.0.6514.5000 SP2 MSO 12.0.6529.5000)
  • Windows Version (e.g., Windows XP – SP2, or Windows 7 Ultimate - 64 bit, etc)
  • If you can connected to an Exchange server, or stand alone – if you do not know what an exchange server you probably are not using one. 
  • Any messages that you are receiving – screen shots are very helpful 
  • Version of the Sonoma Enterprises product you are using – this is generally found in the options page.
We will reply to your question within one working day, but frequently will respond in a much shorter time frame.

If you need to download an update for Active Agent (AAO) please go to the AAO Product page and click on the "Download Sample" link.

Thank you,

Jack Bretcher - President
Monday, November 20, 2017 2:18:18 AM
Support Forum Topics Posts Latest Post
Active Agent for Outlook Questions
16 38
Thursday, March 26, 2015 2:53 PM
In Active Agent Compatible with Windows 8 \ Outlook...
By rpritchett@delawaremicro.com
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0 0
No Posts
Support Forum Topics Posts Latest Post
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8 26
Tuesday, May 18, 2010 4:36 PM
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By jack@sonomaenterprises.com
Tips from Support
11 18
Monday, November 7, 2011 10:44 PM
In Toolbar is missing and add in is enabled.
By jack@sonomaenterprises.com
Active discussions
Topic Title Replies Views Latest Post
Active Agent Compatible with Windows 8 \ Outlook 2013 ?
Author: rpritchett@delawaremicro.com
0 1352
Thursday, March 26, 2015 2:53 PM
By rpritchett@delawaremicro.com
Campaigns Glitch
Author: chris@chrisnelsonhomes.com
0 1686
Sunday, September 28, 2014 12:27 PM
By chris@chrisnelsonhomes.com
Uninstall Trial Version
Author: Cbartender35@msn.com
2 3767
Thursday, April 18, 2013 9:24 AM
By Cbartender35@msn.com
Installed Active Agent for Outlook 2010, but no toolbar
Author: espann@zswgroup.com
6 2652
Monday, December 24, 2012 10:58 AM
By jack@sonomaenterprises.com
Active Agent for Outlook and iCloud
Author: steven@stevenporter.ca
2 2537
Sunday, March 4, 2012 3:53 PM
By steven@stevenporter.ca